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Order chat

Cancoin

During a buy or sell order, you will need to communicate with your trading partner to exchange sensitive information such as payment or personal details. To facilitate this, every order made in the Marketplace includes an OpenPGP encrypted chat interface right in the order, so you can send details to your trading partner without worrying.

When you created your Cancoin account and generated your 12-word mnemonic, you also generated OpenPGP public and private keys. Your private key was then encrypted with your 12-word mnemonic in your browser, and saved in it's encrypted state to Cancoin servers. That means the same high level security that secures your bitcoins also secures your order chat histories- the 12-word mnemonic that only you know.

Because of this, you may have to unlock your order chat fro time-to-time.

 

If you want to unlock your order chat:

  1. Login to your account and navigate to Account Settings > Order Chat
  2. Click 'Unlock Chat'
  3. Enter your 12-word mnemonic and click 'encrypt'
 

If you want to lock your order chat:

  1. Login to your account and navigate to Account Settings > Order Chat
  2. Click 'Lock Chat'
 

In Order Support

During an order, you can include the tag @cancoin to alert Cancoin support and decrypt the message on the same line for them to read. Responses from Cancoin support will appear directly in the order chat window.

 

To learn more about OpenPGP encryption click here.