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Shawn Butchart

To submit a support ticket, you can use the contact form located here, or by emailing


For in-order support, include the tag @cancoin in the relevant order's chat window to decrypt your message and alert the Cancoin support team. Responses from Cancoin support will appear in the same chat window.


For order arbitration support, click the 'Request Arbitration' button at the bottom of the relevant order page to decrypt all messages for and alert the Cancoin support team.